Hi All…as part as the investment back into the culture with the Florence Prescription book, leadership development, financial training for managers, transitioning to accountability to ownership; you will see that the senior leadership team will be doing things to address communication, and listening to your ideas that you have given us via multiple venues. You may have already seen the email from Heather about joining the employee benefits committee. We are also looking for a part-time public affairs specialist to take care of external and internal communications (and a whole host of other marketing/PR items) to bridge gaps. One thing that I will be doing is intentional rounding to listen to you all, and give you all a voice beginning Jan 1, 2018.
What the heck is intentional rounding? It is where I will be coming around to each department once a month, and visit with one or two random staff members of that department. I will be asking a couple of standard questions to get feedback on how we can better serve you. These questions are:
- How can we improve daily work conditions for you?
- What can we do to improve work/life balance at MMH for you?
- Tell us what support you need to take the patient experience to the next level?
I will then compile the answers for a set monthly leadership meeting to see where we can improve the organization as a whole. I will communicate via this blog, and in person what any items may be. This may be a little awkward at first, but I hope to have amazing open and honest communication…my overall goal is to ensure that everyone is heard, and we work on the things that matter most to you to make MMH the very best place to work. However, we can’t do everything; but we will do our very best to ensure that this is the very best place to work.